Appointment Policies

Rules that govern how customers can book with your business.

Booking behaviour

Automation and same-day rules.

Automatic appointment confirmation

Confirm eligible bookings without approval.

Allow automatic scheduling

Assign a slot without manual review.

Allow same-day appointments

Customers can book for today.

Allow after-hours appointments

Slots outside business hours (staff must be available).

Windows & cutoffs

Notice periods and future booking limits.

Minimum advance booking (hours)

How far ahead customers must book.

Maximum future window (days)

How far ahead bookings are allowed.

Rescheduling cutoff (hours)

Deadline for customer-initiated reschedule.

Cancellation cutoff (hours)

Deadline for customer-initiated cancellation.

Calendar & staff

Visibility and staff selection.

Calendar visibility

Auto-schedule vs approval-based visibility.

Staff selection policy

How customers choose an employee.

Show First Available option

Adds a First Available shortcut.

Recommendation strategy

How Slotta ranks slot suggestions.